Volunteer Program Manager
Do you have a passion for empowering others, creating positive change, and fostering an inclusive community for older adults? Are you a natural leader who thrives in collaborative environments? Join CfPA (Community for Positive Aging-formerly the Hollywood Senior Center) and help lead our volunteer program as we build a healthier, more connected Portland for adults 55+.
At CfPA, every team member plays a pivotal role in our mission to promote positive aging and create a vibrant, intergenerational community. We are seeking a Volunteer Program Manager who is ready to lead, innovate, and make a lasting impact on the lives of older adults through volunteer engagement. If you are looking for an opportunity to grow professionally while contributing to an important cause, we want to hear from you!
Mission & Vision
Our mission is to foster a healthier, more inclusive, and connected Portland for adults 55+ through educational and recreational programming, support services, and care. We are committed to creating safe, accessible spaces where older community members can thrive. We aim to raise public awareness, transcend the stigmas associated with aging, and move toward a more intergenerational future together.
Our vision is a fully intergenerational, age-positive, and age-inclusive future where older adults are seen, celebrated, invited, included, and connected in the community.
Position Description
The Volunteer Program Manager (VPM) plays a key leadership role in supporting positive aging and ensuring the smooth operation of CfPA’s programs. The VPM will be responsible for the recruitment, training, engagement, and retention of volunteers across CfPA’s diverse programs, including educational, health & wellness, social, and recreational services. In addition to overseeing day-to-day operations, the VPM will champion volunteer leadership and create opportunities for volunteers to contribute meaningfully to the organization’s goals.
The VPM will also serve as a community-facing representative for CfPA, elevating the value of volunteers and ensuring their contributions are integral to CfPA’s mission. This role is vital to shaping CfPA’s volunteer strategy and engaging stakeholders at all levels.
Reports to: Executive Director
Salary: $60,000-$63,000 annual salary
Classification: Salaried, Exempt
Benefits:
Generous time off plan, with accrual increases based on longevity.
Paid sick leave and 12 paid holidays (prorated).
403(b) Retirement Savings Plan and SEP-IRA.
100% Employer-Paid Medical, Vision, and Dental insurance.
Employer-Paid Life Insurance and Employee Assistance Program.
Eligibility for loan forgiveness through the Federal Public Service Loan Forgiveness Program.
How to Apply:
Please submit your resume and cover letter to hiring@hollywoodseniorcenter.org. Applications will be reviewed on a rolling basis until the position is filled. Applications without resumes and cover letters will not be considered.
Key Responsibilities
Leadership & Volunteer Culture Development
Foster a supportive, inclusive, and engaging volunteer culture that recognizes contributions and ensures a positive experience for all.
Create leadership development opportunities for volunteers, mentoring those who are interested in taking on more responsibility and leadership roles.
Develop and implement volunteer leadership programs, including mentorship and peer support, to enhance retention and engagement.
Strategic Planning & Collaboration
Lead the creation and execution of a comprehensive volunteer engagement strategy aligned with CfPA’s vision and long-term goals.
Collaborate with staff and leadership to ensure that volunteers support CfPA’s overall initiatives, contributing to program growth, fundraising, and advocacy.
Evaluate existing volunteer processes to identify areas for improvement, ensuring they are efficient, inclusive, and effective.
Utilize volunteer data (attendance, hours, feedback) to make data-driven decisions that improve program effectiveness and align volunteers with CfPA’s evolving needs.
Foster a culture of continuous process improvement, regularly assessing volunteer engagement strategies and adapting them to ensure the long-term success and sustainability of the volunteer program.
Volunteer Recruitment & Outreach
Use a variety of outreach methods (tabling, presentations, social media, partnerships) to recruit volunteers from diverse backgrounds, skill sets, and organizations.
Develop and nurture partnerships with local schools, higher education institutions, and businesses to expand volunteer recruitment and build a robust pipeline of volunteers.
Work with corporate partners to develop and implement volunteer programs that engage employees in meaningful ways, promoting both individual and collective impact.
Develop and update volunteer position descriptions to meet the evolving needs of CfPA’s programs, ensuring alignment with community priorities and opportunities for engagement.
Screening, Onboarding & Training
Oversee recruitment, application, and interview processes for volunteers and interns.
Conduct orientations and provide ongoing training to ensure volunteers are well-prepared and supported in their roles.
Ensure volunteers are matched with programs that align with their skills and interests, while meeting CfPA’s needs.
Volunteer Engagement & Recognition
Develop and manage volunteer recognition programs, including appreciation events, to celebrate volunteer contributions and build long-term engagement.
Foster a culture of recognition across the organization, ensuring volunteers feel valued and celebrated.
Leadership in Public Relations & Advocacy
Serve as a public-facing ambassador for CfPA, advocating for the impact of the volunteer program through media, outreach, and public speaking opportunities.
Advocate for the needs and voices of volunteers, ensuring they have the resources and support needed to thrive.
Program Innovation & Volunteer-driven Initiatives
Identify new volunteer opportunities, including virtual programs and community advocacy initiatives.
Encourage volunteers to propose new ideas and take on leadership roles within the organization.
Volunteer Engagement Committee Leadership
Lead the Volunteer Engagement Committee to continuously assess and improve the volunteer experience.
Facilitate regular feedback loops with volunteers to gather input on program improvements.
Data Management & Reporting
Maintain accurate volunteer records, including service hours, attendance, and training.
Provide regular reports on volunteer program performance to demonstrate the impact and value of volunteer contributions.
Knowledge, Skills & Abilities
Mission Alignment:
Deep commitment to CfPA’s mission and fostering a positive, intergenerational community for older adults.
Volunteer Leadership:
Proven experience leading volunteer programs and providing mentorship and leadership development opportunities.
Strategic Thinking:
Ability to create and execute volunteer strategies aligned with organizational goals.
Interpersonal Skills:
Exceptional ability to build relationships, manage volunteers, and collaborate with diverse teams and partners.
Technology Proficiency:
Proficiency in using databases (Volgistics preferred), Microsoft Office Suite, Google Workspace, and Zoom.
Public Speaking & Advocacy:
Experience representing an organization to the public and advocating for the value of volunteerism.
Leadership Development:
Ability to identify and nurture volunteer leadership, fostering ownership of key initiatives.
Data-Driven Decision Making:
Comfort with tracking and analyzing volunteer data to improve programs and demonstrate impact.
Creative Problem Solving:
Adaptable approach to solving challenges and continuously improving the volunteer experience.
Qualifications
Required:
Experience working with diverse individuals and building trust across departments.
Strong communication and customer service skills.
Proficiency in Google Workspace, Microsoft Office Suite, and Adobe.
A proactive, problem-solving mindset and ability to manage multiple tasks in a fast-paced environment.
Experience in volunteer management, nonprofit services, or older adult services, with a focus on equity and inclusion.
Preferred:
High School Diploma or equivalent
Experience working with older adults or in a nonprofit setting.
Bilingual skills in languages beyond English are a plus.
Physical Demands & Work Environment
Ability to work on a computer for extended periods and lift up to 30 pounds.
Must be able to set up and take down folding tables and chairs for events.
Applicants must be vaccinated and adhere to CfPA’s health and safety protocols.
At CfPA, we value the contributions of every individual, and we believe that volunteerism is a core part of our work in building a stronger, more inclusive community. If you are ready to take on a leadership role that makes a real difference in the lives of older adults, we encourage you to apply.
Please submit your resume and cover letter to hiring@hollywoodseniorcenter.org.
